Retro Game Fan - Classic Video Game Stores Frequently Asked Questions

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Retro Game Fan - Classic Video Game Stores is a proud member of the Better Business Bureau

How is Retro Game Fan different?

We try our absolute best to please our customers by offering a wide range of classic and vintage gaming products at a fair price. We are upfront about our policies and want you to have a great buying experience so that you will come back and visit us again. We are not in this for a one time sale; we want to have you as a repeat customer.

Simple as that.

Condition Grading

As a classic video game collector, you want to know the quality of the items you are purchasing. That is why RGF grades the products we sell according to a condition scale.

For details on Retro Game Fan's strict condition grading, please view the "Condition Key" on our Policies page.

Scratch Free Discs

Disc Restoration

We know you don't want scuffs and scratches on the classic video games you buy. That's why Retro Game Fan performs disc resurfacing via an industry leading Disc Repair System on every disc based video game we sell!

Every disc is professionally restored & buffed to a "Like New" condition before it leaves our store!

Have a scratched disc that needs repaired?

We fix discs too!

Retro GameFan

Frequently Asked Questions

Q: How do avoid having to type in all of my address and payment info every time I shop on your website?
A: During the checkout process create an account and password and keep it in a safe place. When you come back to shop again you simply sign in with your email and password.

Q: I have a bunch of old games or systems that I want to sell. Will Retro Game Fan buy them from me?
A: If you have a lot of 10 items or more (video games and/or systems) we can give you a quote. Send us an email at: sales@retrogamefan.com with "buy my games" in the subject field. We will send you an email with the details we need from you to get the quote going. Along with the quote we even offer a shipping allowance to help cover your cost of getting the items to us! How many other video game stores offer that?

Q: I saw a store on eBay called "Retro Game Fan" are you guys the same?
A: Yes! We run both stores. Our eBay store can be reached directly at www.RetroGameFan.net however, our main web store is www.RetroGameFan.com

Q: I have never ordered from Retro Game Fan before. What kind of reputation do you have?
A: We pride ourselves on our awesome reputation. Customer service is our top priority and we will treat you right. We want you as a return customer! If you want an unbiased opinion on how we conduct our business, please check out our customer feedback at our eBay store at www.RetroGameFan.net

Q: How can I view the status of my order?
A: Go to the Customer Service information page and enter your order confirmation number. This page lists all your orders. Click the date of the order whose status you wish to view.

Q: What are your shipping and handling costs?
A: You can see an estimate of shipping and handling costs by viewing your cart after adding the items you would like to purchase.However, final shipping costs will be displayed on the Invoice you see before confirming your order. For more detailed information regarding shipping, please see our Policies page.

Q: When I view an item in your store I see a "Condition" rating. How do you determine item condition?
A: Retro Game Fan grades the products we sell according to a condition scale. Please view our Policies page for complete information on our strict condition grading.

Q: Are your games, systems and accessories new or used?
A: We carry a variety of items in our store. Most items are used but occasionally we do carry new. If you look at the item description it will tell you if the item is new or pre-played.

Q: I received a defective item, what do I do?
A: We do our absolute best to ensure this never happens. But, if it does we are here to help make things right. Please see our Policies page for complete details regarding returns.

Q: Are you guys gamers or are you just running a game store?
A: We are game fanatics! First and foremost we do this out of our love for gaming. We have a vast product knowledge and have been intensely following the gaming industry for almost 20 years!

Q: I have a TurboGrafx-16 / Turbo Duo / Turbo Express, etc. but I am not sure about software compatablity, can you help?
A: Check out the explanation below for help.

Format Compatibility Descriptions for TurboGrafx-16 / Turbo Duo Products

TurboChip game: Works in the TurboGrafx-16, Turbo Duo, and Turbo Express, WILL NOT work in Japanese PC-Engine systems.

Standard CD-ROM2 game: Works in the TurboGrafx CD w/ standard system card, Turbo Duo, PC-Engine CD-Rom, and PC-Engine Duo.

Super CD-ROM2 game: Works in Turbo Duo, PC-Engine Duo, Turbo Grafx CD with Super System 3 card, PC-Engine Super CD-ROM attachment, and PC-Engine CD with Super System 3 card.

Japanese Hu-Card game: Japanese Turbo Chip game. Requires Japanese converter to be used on American Turbo systems. Games may be in Japanese, converters do not translate the game text or language.

Japanese Standard CD or Japanese Super CD game: Japanese versions of the US Standard CD and Super CD Turbo formats (see above). Will work on American systems, no conversion or modifications necessary. However, games may be in Japanese.

Arcade Card CD-ROM game: Works in Turbo Grafx CD with Arcade Card Pro, Turbo Duo with Arcade Card Duo, PC-Engine CD with Arcade Card Pro, and with PC-Engine Duo with Arcade Card Duo.

If you have further questions about software compatibility with your Turbo system, please contact us by sending an email to: sales@retrogamefan.com and we will be happy to assist!